To make a return, the item must be in original condition, free of wear, under 30 days after the delivery date and with the tags originally attached. However, Nordace's Customer Service was very helpful and quick to respond with different options to resolve the issue! $9999. Here are 8 tips for writing great reviews. I've been told by Nordace's customer service that it's up to me to track with the shippers. We also ensure all reviews are published without moderation. E-Commerce. Find out how we combat fake reviews. So i contacted the Customer Support. Also absolutely brilliant customer service from Elena when I requested an exchange because Id changed my mind on colour. Anyone can write a Trustpilot review. If you go through all the reviews, the backpacks are great as long as you receive a perfect one. The bag I purchased came with a piece that was broken. I was initially dubious, due to only having see. https://nordace.com/en/contact-usAll the best,Nordace Team, Very pleased with my ruck sack, fab styling, compact and practical, also had people commenting on its smartness, I love my new backpack. I am loving my Mini Sienna backpack! Product was shipped and received earlier than expected. I would like a replacement. Thoughtfully crafted from the finest materials and manufactured with rigorous testing. Zipper should be the self-lock to prevent sliding down that unintended opening the pockets. I thought I was buying quality but I was horribly mistaken. It fits my office beautifully. Damage due to wear and tear, misuse or neglect, while not covered under this warranty, may be repairable for a reasonable fee.For more information you can contact us via email at all times.All the best,Nordace Team. We blend timeless design and unparalleled comfort to enhance your everyday life. Please help the community by sharing any additional tips for contacting Nordace here in the comments. $120 spent. I bought a backpack Siena in Spetember; I love it. Just the right size and big enough to fit water bottle, mobile phone, wallet and all other essentials. Unfortunately the zip broke a little while after it arrived, HOWEVER, the customer service o received from Nordace was FANTASTIC (hi Angie you were very helpful - thank you). Terrible customer service. Specifically Side pockets close position is at the top which vulnerable to this point. I bought a Nordace Siena Smart Backpack. So we have two rzther tacky looking Nordace bags unused. Nordace Siena - black & red. Then I found the travelcharger and rain cover, and added that too. First of all I receive a real great product. Still waiting for the backpack to arrive. We have a warranty of one year on production malfunctions. Get verified for Nordace and control your brand's voice and content on Knoji. Date of experience: March 05, 2023. . My backpack lasted a year of daily commuting then the stitching started to break. Shipping took a lot longer than expected but that was probably due to border customs. This small backpack is awesome. I am loving my Mini Sienna backpack! I paid less than half the original price. It also looks cool - would high recommend! Contact information availability rating: 5.0 - 1 rating. Excellent commuting bag!!! Unfortunately one of the zips has become temperamental. Unfortunately after some weeks the zipper lost three teeth. It was within the warranty period. If you cannot locate your email notification in inbox, please, do check the spam box as well.All the best,Nordace Team. Anyone can write a Trustpilot review. They were delivered quickly, and are extremely functional and well designed. Lots of pockets so I finally feel organised. Ferhad Ingazi. I really love this backpack. Nordace backpacks and travel accessories that will revolutionize the world of travel. Our wide selection is eligible for free shipping and free returns. I also got the travel bundle with the packing cubes and the wash bag. And it arrived on time as promised. This covers production and design flaws. We apologize but it's too late to return your order. Thanks to the Nordace team for helping out. Don't buy backpacks from Nordace I purchased a backpack and received in 3 weeks. The laptop section is fully padded and I fit my laptop and 3 notebooks in that section. Discovered through Facebook.From the moment order was placed-kept informed as to its progress.Product well packaged- bag hade useful compartments. After sending them pictures as requested, I received an email requesting a video. We ordered this bag less than a year ago and paid well over a hundred pounds for this bag. If you have a tracking number from order shipped email, you can track it here. I contacted customer services and they replied saying the only option was to pay 45 for a new backpack and to keep the existing one.Because of this I have requested a refund on return, but they will not send return details / address with me and I have now requested this 3 times. It goes against our guidelines to offer incentives for reviews. I got caught in the rain and the bag did repel the water. Exchange policies are absurd! 2023 Trustpilot, Inc. All rights reserved. Well done Nordace - keep up the great service - the backpack was very useful on my trip overseas. It is light to wear, very comfortable straps, so many pockets!!! So it's China. 50+ viewed in past week. Hello Gladi,We apologize for the situation you have encountered.Upon checking your case, it appears that our colleagues have provided a resolution for the mentioned situation. I ordered the Nordace Siena Smart Backpack and am very happy with it. Their customer service was very quick to reply and keep me updated on my new order. This backpack is very well constructed and designed. 2023 Trustpilot A/S. All the pockets in the world! (Optional) Include a photo to illustrate your review of Nordace's contact information. I bought 2 backpacks from Nordace for a month-long trip but they didn't arrive in time. Looking forward to seeing how it goes on a long trip. 14 May 2023. Nordace Zesty Insulated Water Bottle 500ml. We ordered this bag less than a year ago and paid well over a hundred pounds for this bag. Don't fall for all the clever advertising and spamming. Rubbish customer service. Its a gamble!Response to below. 30% off. Find out how we combat fake reviews. I purchased this, primarily to use on planes. I loved this product when I bought it but within 6 months the zip had completely broken, it's under warranty and a replacement would have been so appreciated, but instead I've been continually ignored by customer service and it's completely ruined my experience with Nordace brand and products. Its well made and looks good and the various pockets are terrific.Postage took a while so allow plenty of time.The USB that was incorporated in the bag is in a very awkward position so not a real plus, but it doesnt particularly matter to me.
Read Customer Service Reviews of nordace.com | 2 of 156 - Trustpilot I bought this when I started university and needed it for books and a laptop now I use it as a diaper bag with my small baby So it adapts to many occasions. They aren't worth the money. The smart pockets make it easy to keep a full backpack organized. We have informed our colleagues to rush the verification process and to provide a resolution as soon as possible. When the case is full the pocket for the water bottle is unable to be used but I was able to fit it inside the case compartment. I was able to fit a lot of items in my bag and have it be organized well. I finally received my rucksack around 3 weeks after ordering and I wanted to exchange for a different colour.
Nordace Aerial Infinity Backpack When the case is full the pocket for the water bottle is unable to be used but I was able to fit it inside the case compartment. Found more info and pictures of the backpack and decided to invest in it. Backpack quality looks good. Companies can ask for reviews via automatic invitations. I bought what was advertised as a beautiful blue vegan leather backpack, but got a cheap, sloppily stitched together back with a material that seem very cheap and not vegan leather-like at all. no backpack one month after placing the order. If I wanted a bag that lasted less than a year I would have bought a cheap one, not wasted money on an expensive one. Its made very well, the straps are comfortable. Hello Hannah,We apologize for the situation you have encountered.Our Customer Care Department sent to you a message requesting a damage proof of your product and we are still awaiting for your reply. I look forward to taking it with me on many more trips. Nordace went out of their way once they realised the mistake. Best backpack ever. However, Nordace's Customer Service was very helpful and quick to respond with different options to resolve the issue! Hello Riia,We apologize for the long wait and for the situation you have encountered. Lots of pockets so I finally feel organised. Other than that it's really perfect and I couldn't be happier. P. Ennis. I love my new Siena backpack. I bought a backpack Siena in Spetember; I love it. All Rights Reserved. I first emailed customer service about this in January, I sent the requested photos and product code and then received no further reply, so I opened a new complaint ticket and again sent the photos when requested and AGAIN received no further reply despite following up multiple times on both ticket threads. All rights reserved. This is just the best rucksack I have ever had. Customer service is prompt in accommodating my queries. So helpful both with the backpack and just generally for packing. However, my Nordace Siena Backpack Review will show you its drawbacks before you take the plunge. My 5 cycling friends were somewhat jealous as they had inferior bags. I show them all the features of the pack, very organized with lots of compartments and well designed and manufactured. The colour is very much the colour on the website. I had an issue with the zip on my bag, and wrote to customer services. It is very comfortable to carry due to the wide straps.
Nordace - Track your order We are extremely happy with our purchase and highly recommend the product. If there is a issue with the bag you get forget about any help. Great product. We have a warranty of one year on production malfunctions. You can get the same thing cheaper. Let us know the issue and our team will review and address it. Good well made pack. My keys no longer hide from me, I can get soooo much in it and its really comfy to wear, every when full of stuff. A magic bag of holding. Still waiting to hear what can be done. When I received the backpack, the zipper of the main pocket is broken. Then I found the travelcharger and rain cover, and added that too. It was easy to put back on and I think it was the way I pulled it. I fly very often and the size is perfect ii fits in every airline.Last week the zip was broken and I contact the customer service, they answer very fast and solved the situation almost inmeadiately.The only thing to take into account is that the contact with customer service is only in English. My husband asked them for a return and refund and they have consistently refused.
Read Customer Service Reviews of nordace.com | 3 of 155 - Trustpilot A refund was declined. Thanks Nordace!
Read Customer Service Reviews of nordace.com | 4 of 148 - Trustpilot Couldnt reccommend the brand more highly. Companies can ask for reviews via automatic invitations. We recently bought 2 Nordace backpacks and we are very happy and impressed! All in all a great purchase which I'm really pleased with. Customer service is just a joke. I fly very often and the size is perfect ii fits in every airline.Last week the zip was broken and I contact the customer service, they answer very fast and solved the situation almost inmeadiately.The only thing to take into account is that the contact with customer service is only in English. Hello Krishna,We apologize for the situation you have encountered.Please, do send to us a message, by accessing the following link so we can help you out as soon as possible.https://nordace.com/en/contact-usAll the best,Nordace Team, Comfortable, lightweight and trendy - excellent for the city and for business travel. I ordered a rucksack with rain cover on the 25.4.23. This company only responds to reviews here to create a false sense of customer service.
Nordace Reviews | Read Customer Service Reviews of nordace.com - Trustpilot Find out how we combat fake reviews. ** Click Here to Read the FAQ before contacting us. If anything Phone charger a little awkward to connect to.Would happily purchase from this company again. Thank you for your cooperation. I paid less than half the original price. I am still waiting to receive a replacement rucksack with rain cover, worth 93.98.It will be sent by Nordace asap whenever that will be. Hello Ulrike,We apologize for the long wait.Your order was reshipped and it's currently in transit to it's destination.You can track your shipping information by accessing the following link:https://track1track.com/tracking?refs=XL987928382GBAll the best,Nordace Team. Date of experience: 28 April 2023. It also looks cool - would high recommend! I've now used it for 2 domestic trips and am looking forward to using it for a trip to Europe in a few weeks.