Which of the following core Linux concepts BEST reflects the ability to limit resource allocation to containers? Which solution should a consultant recommend? Salesforce Administrator Practice Test 111120 Verify that each article type has field level security on all fields set to read only prior to import, in order to prevent any loss of data. Migrate a test deployment to a staging environment for a smoother real-life experience. WebA. CFA and Chartered Financial Analyst are registered trademarks owned by CFA Institute. Choose 2 answers A. IP address restrictions are set on the profile or globally for the org. Send out a monthly survey to customers requesting feedback.C . Which action should be taken to reduce the call volumes and escalations? NEW QUESTION 146 Which Search mechanism should be used to find Case Comments from within the Lightning Service Console? Set up communication channel layouts in the object manager to use Insert Article into Social post. Choose 2 answersA . Fast2test doesn't offer Real Certiport Exam Questions. 3.Automated Notifications and Groups How should a sales rep create an all-day event in Salesforce? Twitter Which approach should a consultant implement?A . Create a Report of all active Entitlements grouped by Customers.D . admin2023-01-26T16:50:10+00:00January 26th, 2023|. Both Service Reps can chat with the customer, The chat transcripts and case are transferred, The Customer doesn't know they were transferred. 2.Create a Workflow Rule Email Alert on Case Comments. Which solution should a Consultant recommend to meet this requirement? Choose 2 answers.A . How should the administrator accomplish this task? In order to participate in the comments you need to be logged-in. B. Define a default case owner to automatically assign a user or queue to all cases that don't match any case assignment rule entries. 4.Case Escalation Notifications Configure Success, Warning, and Violation Actions for Milestones. Which reporting solution should the Consultant recommend? Universal Containers is preparing to implement Service Cloud for its global Support team. Universal containers wants to provide a different view for its users when they access an Account record in Salesforce1 instead of the standard web version. How shoud a consultant correct this problem? customer has purchased while at customer sites. 4.Configure the Case Auto-Response Rules. 3.Ensure the event is scheduled for times within the Start and End of Day hours. Create a Process Builder with Scheduled Actions. C. Configure Case Escalation Rules. Create a Chatter group. The Support Manager wants to measure first-call resolution by call center location, agent, and calendar month. improving KPIs, CK wants to know where to focus its efforts next. The sales manager wants to receive a task letting them know to onboard the new client unless it is a top-tier client. NEW QUESTION 149 Service Console users work on dozen of cases at one time, and often need to update a case they worked on earlier in the day.What configuration should a consultant recommend? D. Configure case escalation rules. Which feature should a Consultant recommend to allow a Tier 2 Service Representative to take over case processing from Tier1 and know how far Tier1 had progressed in troubleshooting? 18 / 29 A. Universal Containers runs a support operation with multiple call centers. Ensure that at least 60% of the code is covered by unit tests before deploying to production. Universal Storage Containers was great to work with and made the entire process easy to add portable moving & storage containers to my existing business. If you have any questions about getting started with our revolutionary containers, please contact today! https://developer.salesforce.com/files/ti/thi/THI-000393/administratorpracticetest.html. Instant Download Service Cloud Consultant PDF. Prepare, Plan, Test, Execute, ValidateB . Salesforce Service-Cloud-Consultant today updated questions Which two recommendations should a Consultant suggest to help decrease customer wait times? Create a custom report. Service-Cloud-Consultant Salesforce Exam Questions and Configure Omni-Channel Routing Model as Most Available. NEW QUESTION 145 What can universal containers do to reduce costs and immediately improve contact center agent productivity choose 2. Fast2test doesn't offer Real (ISC) Exam Questions. WebUniversal Containers wants to notify Support Managers when a new case has been untouched for more than two business days. C. A deployed My Domain is irreversible and renaming is unavailable. Salesforce Administrator Practice Test 101110 What solution should the consultant recommend to meet this request? 4.Adding a link for Auto-Response Rules for Solutions. See us in Rotterdam at the: Postilion Conference Centre, Rotterdam, The Netherlands - This annual event is aimed at both SSA UK members and for members of other European self storage trade associations who are part of the European Federation, FEDESSA. Which SYMCLI command can be used to create a new TDEV and assign it to a Storage Group in one step? When you enable case feed-specific actions and feed items, existing cases are upgraded to the case feed user interface. Create a page layout for each article type and assign them to each team based on their product, B. Territory management and teams make it easy for your sales team to structure Salesforce data the way sales territories are structured. By adding a mobile layout and assigning it to a profile. Which approach should a consultant implement? Field engineers often need to access current inventory levels of products the. Fast2test expert team recommends you to prepare some notes on these topics along with it dont forget to practice Salesforce Service-Cloud-Consultant dumps which been written by our expert team, Both these will help you a lot to clear this exam with good marks. Assignment rules automate support processes. CRT-251 Exam - Free Questions and Answers - ITExams.com Choose 2 answers. WebUniversal Containers wants to notify Support Managers when a new case has been untouched for more than two business days. center agents should only be able to view articles for the product they support. How should a consultant deploy this permission set to prod? B. One of the initiatives is to deflect customer's interaction with a support agent while still providing relevant answers to the customer. WebUniversal Containers wants to notify Support Managers when a new case has been untouched for more than two business days. What solution should a consultant recommend to meet this requirement? CFA Institute does not endorse, promote or warrant the accuracy or quality of ExamTopics. An existing Closed Case repot must be modified to show ftrst call resolution. Set up analytical snapshots to capture key case information and create historical trending reports.D . Which approach should a consultant The System Administrator enables Case Comment Notification to Contacts. Universal Containers wants to notify Support Managers when a new case has been untouched for more than two business days. Service Cloud Consultant A. Call our toll-free number. 4.Configure a default value for the Case Owner field. NEW QUESTION 137 The support manager at universal containers has noticed an increase in average case age, which is negativelyimpacting customer satisfaction. Reddit They want customers to know this number as soon as possible. Customer satisfaction survey, A company is changing its case management system to Salesforce. ANSWER Exam Certified Service Cloud Consultant topic 1 question Which automation tool should an app builder use to best address all these requests? The brand Cisco is a registered trademark of CISCO, Inc The Support Manager wants to measure first-call resolution by call center location, agent, and calendar month. 1.Self-service Portal First call resolutionC . Dispatched technicians work in a specific geography during set hours of the day. NEW QUESTION 142 A company has a requirement to keep all emails behind their firewall, they have 200 agents.What should they use? WebUniversal Containers wants internal support requests to be directed to any of the IT representatives. Which approach should a consultant New Version GCP Professional Cloud Architect Certificate & Helpful Information, The 5 Most In-Demand Project Management Certifications of 2019. Our Working Time: ( GMT 0:00-15:00 ) From Monday to Saturday. 2.Create a Workflow Rule Email Alert on Case Comments. Universal Container Salesforce Service-Cloud-Consultant Dumps Universal Container & Packaging Configure Assignment Rules based on Case Priority. Their Statistics have shown that most students fail not due to that preparation but due to exam anxiety the fear of the unknown. Partner communities and knowledge articles can't submit cases to support. Create reports to analyze call data in order to understand peak times and ensure adequate staffing.B . NEW QUESTION 151 What are two benefits of deploying Knowledge in Customer Communities? NEW QUESTION 150 The lifecycle of a Knowledge article consists of five stages.In which order does an article proceed through these stages? Create a Process Builder with Scheduled Actions. New Canaan, CT 06840 USA, Copyright Universal Storage Containers | All Rights Reserved | Powered by, FEDESSA Conference & Trade Show Oct 24-26th 2023, NPSA Conference & Trade Show April 2-4th 2023. Universal Containers runs a support operation with multiple call centers. NEW QUESTION 141 Universal Containers support manager wants to share product-specific information with their customer Communities. Which approach should a consultant implement? Define Case Auto-Response Rules. Allows Chatter Messenger to be used between agentsB . The conference provides a unique opportunity for members to keep up to date with industry developments, meet suppliers at the Trade Show and network. A voting comment increases the vote count for the chosen answer by one. Which approach should a consultant implement?A . Which two benefits can be expected from KCS adoption? In which situation is the Case Contact notified when a support representative adds a new case comment? Universal Containers runs a support operation with multiple call centers. Quizlet is a systems driven team that develops and provides innovative packaging solutions utilizing the latest technologies in the custom packaging industry. D . D. Screen flow launched from a global action. Support Managers are noticing that Universal Containers wants to notify Support Managers when a new case has been untouched for more than two business days. ANSWER Create a reporting snapshot that includes fields for call center location, agent, calendar month, and first-call resolution. A. The agents are having problems resolving issues and have been escalating to Tier 2 for support. B. If you have any question please leave me your email address, we will reply and send email to you in 12 hours. 2.A Default Case Team on each Account record Choose 2 answers. Ensure all users refrain from logging into production for an entire day prior to deployment. Which functionality should be considered when designing the contact center? Copyright 2014-2023 Examstrust. Approve articles from the Knowledge approval page to Publish. 1.Create a Validation Rule based on the Created By field. 4.The System Administrator configures the Case Auto-Response Rules. Create a reporting snapshot that includes fields for call center location, agent, calendar month, and first-call resolution. Define Case Auto-Response Rules. Customers report dissatisfaction when calling for troubleshooting, billing, enrollment, or similar issues and receiving a sales pitch. Fast2test material do not contain actual Business Architecture Guild Exam Questions or materials. Which configuration action should be performed to ensure every Case gets assigned to a valid Owner? ExamTopics Materials do not ExamTopics doesn't offer Real Amazon Exam Questions. Admin Kryterion Practice Test 1.2 Quiz - Quizizz The Secret Of Salesforce Platform-App-Builder Answers Number of open cases per dayB . The contact center manager has been tasked with improving sales for the premier support offering. Fast2test material do not contain actual Oracle Exam Questions or materials. WebUniversal Containers wants to implement a new web presence to support its customers. Provide a timeline that addresses all the requirements. Create a report using the Case Snapshot report type. Salesforce Administrator Practice Test 111120(ONLY ENGLISH) Fast2test doesn't offer Real CompTIA Exam Questions. universal containers wants to notify support manager Fast2test doesn't offer Real Microsoft Exam Questions. HOME - Universal Storage Containers, Wholesale Distributor of Universal Containers offers a variety of products that are comparable to products from other companies. 3.A Case Assignment Rule to associate the Case Team Customers complain that they do not know when Comments have been added to their Cases. Universal Containers wants to notify Support Managers when a new case has. Which three best practices should a consultant recommend? In which two locations can the System Administrator implement customer-facing email templates with respect to Cases? Top industry experts, educators and colleagues will show you how to capitalize on the industrys latest products and services, strategies, and trends. 3.Implement a Lightning Partner Community with Knowledge Indicates when records and lists are changed by others. Fast2test doesn't offer Real (ISC) Exam Questions. What should the project manager do regarding those risks? Which approach should a consultant implement? Universal containers wants to provide a different view for its users when they access an Account record in Salesforce1 instead of the standard web version. The VP of Services at Universal Containers wants to reduce call center staffing. Which approach should a consultant implement? NEW QUESTION 140 Universal Containers wants to notify Support Managers when a new case has been untouched for more than two business days.Which approach should a consultant implement? If you have any question please leave me your email address, we will reply and send email to you in 12 hours. Ursa Major Solar cells highly technical products that require specific expertise for configuration changes and troubleshooting. Single sign-on must be disabled prior to implementing My Domain. Set the final approval action to Lock the record for editing. A. What should the consultant recommend to address this problem? Create a matrix report that includes fields for call center location, agent, calendar month, and first-call resolution. The Support Manager notices that cases are being distributedunevenly across the team. All certification brands used on the website are owned by the respective brand owners. USC can provide training services to train your workers how to receive, unload, unpack and assemble. Data Category Visibility of Custom overrides Organization-Wide Sharing Default access. The marketing team is asked to provide branding and messaging for email templates to be used throughout the customer support process. WebUniversal Containers wants internal support requests to be directed to any of the IT representatives. Facebook A . B. Define Case Auto-Response Rules.B . We can also provide insulated panel systems for large warehouse refrigeration projects. What is the recommended solution to meet the requirements? View Universal Containers has recently deployed a new toll-free interactive voice response (IVR) system and knowledgebase. Salesforce automatically creates cases and auto-populates case fields when customers send messages to the specified email addresses. WebThe Administrator at Universal Container wants to add branding to salesforce. 1.A Default Case Team on each User's record We offer an ethical and environmentally safe recycling method. Integrate with an enterprise resource planning system. A link and auto-response rules can't submit cases to support. Service-Cloud-Consultant Exam Dumps with Actual Exam Universal containers are developing a business - Course Hero Contact Salesforce to send a report on article efficacy.B . Create a report using the Case snapshot report type, C. Create a report using the Case age report type, C. Average customer satisfaction score by case. NEW QUESTION 155 The Service Manager at universal Containers manages three teams. Set up a reporting snapshot of the case, contact and activity objects. Universal Containers wants to notify Support Managers when a new case has been untouched for more than two business days. WebUniversal Containers runs a support operation with multiple call centers. We will have a half day reserved exclusively for the Trade Show on Wednesday 15th where you will be able to discover new market trends and get in touch with the best suppliers of the sector in Spain and Europe. How should this requirement be met?A . Enable customers to be emailed FAQs by accessing the interactive voice response 24 hours per day. [Q136-Q156], Change-Management-Foundation Premium File, A. Enable Case Comment notification to notify contacts when a case comment has been modified or added to a case. Define criteria-based record page components. A case analysis shows many similar cases that can be solved quickly with the same set of steps. These innovative solutions include design, testing, thermoforming, contract assembly and distribution. A manager has noticed an increase in average case age. Universal Containers wants to notify Support Managers when a new case has been untouched for more than two business days. Create a Custom Report type with activities as the primary object. (Choose 2). Update the case assignment rule to add the community member to the predefined case team. Create a group of super users that will evaluate and manage articles. Which reporting solution should the Consultant recommend? Case comment notifications do not allow for self-service. 3.A Case Assignment Rule to associate the Case Team Assignment rules automate support processes. C. Enable templates for written responses. 4.Configure the Case Auto-Response Rules. Gather customer support requests directly from a website and automatically generate new cases with Web-to-Case. 3.All Case fields will be added to the Chatter Feed Tracking. 4.The System Administrator configures the Case Auto-Response Rules. ANSWER NEW QUESTION 154 Universal Containers is planning to provide different levels of support to customers in order to ensure its Agents are working within the confines of the Service Level Agreement. A. WebAn administrator at Universal Containers has been asked to prevent users from accessing Salesforce from outside of their network. contain actual questions and answers from Cisco's Certification Exams. Which capabilities of the console can the company use to help improve its contact center performance? 2.The Support Representative uses the Send Email Action on the Case Feed. Pecs nave been trainee to use Save & Close when creating a Case.