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Koi Footwear @KoiFootwear. Decided to stop ordering now. We value our customers' opinions and would like to thank you for bringing this to our attention. The support staff 5 stars, the product 0. Spontaneously bought some pink platform boots one night. They are very comfortable and have styling we are particularly fond of.There is also the point that as vegans, we appreciate their commitment to not using animal products, but first and foremost for the general population, these are great shoes. Ask A Question. they are a perfect height (its usually a little bit confusing to get used to walk in platforms but these made it so easy). I received two pair of shoes that were not good and ripped soon after I bought it, I contacted the company about it and now I'm waiting to receive a refund. Anyone can write a Trustpilot review. As for the companys ethics, Koi Footwear products are manufactured in China but follow the BSCI code of conduct, which means they try to ensure fair and safe working conditions for employees. Offering vegan footwear and hip fashion accessories for men and women, the young brand aims to empower people to dress how they really want to. Privacy Policy. i wasn't sure if the price would be worth it but these are definitely worth it i couldn't think of a better chunky shoe to recommend to anyone. Hey there, nostalgia! I told them I had got the instructions from their website and they said it was a mistake and that page shouldn't be up! We will use the feedback to make us better and to ensure this doesnt happen again.Let us know if theres anything we can do for you.Thank you.Sincerely,KOI. Would not recommend and would never buy from them again. Unfortunately, these are actually worse. The money was transferred and I received an email congratulating me on the purchase and confirming money transfer. These Koi products were so popular we had to get them back in stock - so grab your favourite vegan shoes or boots before they're gone again! We will use the feedback to make us better and to ensure this doesnt happen again.Let us know if theres anything we can do for you.Thank you.Sincerely,KOI, ** Update ** Once contacted the issue was very quickly resolved and a new pair sent out. And the shoes, the shoes are cute as hell! sent a Christmas present back to them for an exchange as I had bought the wrong size. I then had to chase the refund after the shoes were returned 2 weeks prior, upon which I received my refund. \. We are committed to providing the highest quality services to all our valued customers, including you. We always aim to deliver a great experience and are gutted when we dont meet expectations. Elisabetta from Italy. When emailing and asking about my order, they said it was out of stock and immediately refunded.Upset as they misled me. :/, Hello Ammaarah,Thank you for taking the time to review, we appreciate them!Were sorry your experience didnt match your expectations. Koi Footwearbrings us some extremely unique designs, with bold primary colours, extreme 90's vibes and a lot of holographic and fluro! Less than a month, and I'm still paying for boots that are already broken. We accept no responsibility and liability for any claims, losses, damages, or expenses arising out of or in connection with your use of the fake website. Fell apart after three wears.I bought a pair of boots back in April, and I've worn my shoes three times and they're already falling to bits. On YouTube, creators talked about how the quality of the shoes holds up over time and that the sustainability aspect is key. If you live outside of the UK I hope the shoes you order for you because you will be stuck with them!!! Restock Just Dropped $9.99 Delivery Offer Today . lied and was very unhelpful overall. #KOIGANG bit.ly/3D5FdlR Hi Laura,Thank you for bringing this to our attention. CODE: KOI-ND35BLKPAT3-UK03/US05. They look and feel great. With limited edition designs and exclusive collaborations, the Koi Footwear x Melanie Martinez collection is a must-have for any fashion-forward individual. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Were the trendmakers in fashion footwear bringing you styles fresh off the catwalk and fast. Its nice to know that the production is ethical and that no animals were harmed for the sake of fashion. To summarize, yes, the brand is worth checking out. Royal Mail's tracking also shows that your order has been delivered. We apologize that the item didn't work well for you. Whether youre hanging out with friends and want to make them smile or want to start a new trend at school, Im sure they will hog all the attention. 23. Thanks for taking the time to bring this to our attention. We always aim to deliver a great experience and are gutted when we dont meet expectations. I know they aren't the most expensive shoe, but I expected more than a months worth of wear from them. It wasnt until i checked the bottom i realised that despite the box saying size 7, the shoes are a size 4. We are committed to providing the highest quality services to all our valued customers, including you. Koi Footwear has earned 316k Instagram followers and 718k+ likes on Facebook. How long does it take Adidas to restock shoes? : r/adidas - Reddit Ordered the Lor chunky sandals in black, size 8. Would still order from them again tho! We value our customers' opinions and would like to thank you for bringing this to our attention. MS. Bring out a pair of Koi Footwears amazing Helios Hologram Flame Bootsfor your next rave and stand out in the crowd! For more information, please see our No matter what occasion you pick them out for, I have a feeling these designs wont be easy to forget. We will email you to let you know if any of your item(s) are out of stock. Leave your suggestions below I genuinely want to hear you all out and do my best on the next drop because I love you all dearly. They cant even send a non-refundable e-voucher? It goes against our guidelines to offer incentives for reviews. Next, check out similar brands you might like: Your email address will not be published. If youre anxiously awaiting your new platform kicks, scroll through the brands worldwide shipping chart. UNDER $89 - $14.95, OVER $149 AUD / $165 NZD - FREE, Visit ourPostage Page for more information >>, To Return items, simply post them back to us or d. rop by the Beserk Warehouse at Windsor, Queensland. https://www.koifootwear.com/pages/contact-us. The buckle is attached with elastic so the shoes don't close tightly, which is a major issue for me as I have narrow feet and slim ankles. Once receiver, one item was missing from my order!!! What other collaborations may be on the horizon for the brand remains to be seen. 1. 2023 Trustpilot A/S. Thanks so much, Hello Alli,Thank you for taking the time to leave a review, we do appreciate them!It's great to hear that Camille was able to assist you with the issue. We will use the feedback to make us better and to ensure this doesnt happen again.Let us know if theres anything we can do for you.Thank you.Sincerely,KOI. I returned my order in full and will never order again based on this experience, I will make sure to share my experience with all my friends as well. Beautifully packaged - each boot was in a separate bag, tissue paper in between, in a sturdy box.Arrived quickly, were a little more snug than I'd like, so I returned for a no-hassle refund & ordered the next size up.Boots were comfortable from the start - no blisters, despite wearing them for a full working day on the first day. i had to contact royal mail directly on both occasions to get my parcel delivered. Paid for expedited shipping and received my shoes even earlier than expected. I know they aren't the most expensive shoe, but I expected more than a months worth of wear from them. Is this your brand on Milled? Well, these Mary Janes were made for walking, and thats just what theyll do. The same soles can be seen in the $134 Crybaby Blu Vilun style, a similarly rounded silhouette cast in multiple blue hues, and finished with lace-up fronts strung across gold eyelets. Returned my shoes and still 6 months later have not received my refund. You can easily spend an afternoon browsing the fun online catalog. They have boots of all styles with ankle boots, knee-high boots and thigh-high boots as well as trainers, platformboots and heel boots! Hello Ethan,Thank you for taking the time to leave a review, we do appreciate them!It's great to hear that you love our products. I ordered these during a really difficult time and with my birthday coming up I thought they'd give me a purpose to smile after everything I've just endured only to be emailed this morning to have my shoes cancelled and issued a refund!I'm actually devastated to be honest.Those piggies were going to have a sentimental meaning and after reading the reviews I'll never be ordering from KOI footwear again. We are committed to providing the highest quality products to all our valued customers, including you. Sent a royal mail link after submitting an email request. We always aim to deliver a great experience and are gutted when we dont meet expectations. After reading several articles and Koi Footwear reviews across the web, I can conclude that this UK-based brand is legitimate. We always aim to deliver a great experience and are gutted when we dont meet expectations. And so comfortable.. I am so pleased with the product and the customer service, just a bummer that there was a quality issue in the first place. We will use the feedback to make us better and to ensure this doesnt happen again.Let us know if theres anything we can do for you.Thank you.Sincerely,KOI. Such a shame because the shoes are beautiful. The $119 Cake Show Ballerina platforms feature thick soles and glossy uppers in ombre paneled hues of light pinks, topped with gold eyelet-strung laces. Koi footwear is pretty damn good. Thanks for taking the time to bring this to our attention. Koi Footwear has two main selling points: vegan materials and affordability. Rounding out the collection is a set of thick platform sneakers, given a Martinez twist from cake and ballet inspirations. 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