Susana, who also goes by Susi, is a wonderful listener and loves Its now 20/12!!!! open the package AFTER I spoke with a supervisor. Thanks for your review. The chat agents dont have any idea whats going on and are incredibly unhelpful and Un-knowledgeable. several ways Leonisas personal shoppers and online stylists can help you. 2023 Trustpilot, Inc. All rights reserved. Very scratchy materials. Please help me sort out the return+ refund. Leonisa designs with a womans curves in mind. - FREE 2-4 business day shipping (domestic). (This Garment looks like it was dragged across the floor or mangled in some way, ; how could that have happened in such a short period of TIME with the tags STILL attached? in undergarments or clothing. Initial Leonisa complaints should be directed to their team directly. today and get the answers and advice you truly need to feel absolutely stellar.
What Is a Personal Shopper? | Leonisa | Leonisa United States . I will definitely purchase more. However ComplaintsBoard has detected that: While Leonisa has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. Your site NEVER lets me respond. once you describe the goal and what youre looking for, a personal shopper can offer numerous suggestions. Not impressed. After it arrived and didnt fit, I used their online chat service to get assistance with setting up a return. Just not happy at all. SHINY FABRIC - It's made with nylon and lycra that guarantees a perfect fit and a striped fabric blend for a touch of style. It offers full coverage in the front, back, and sides. Te ofrecemos disculpas por el inconveniente. We also ensure all reviews are published without moderation. More best-selling As a stylist, Meli tries to surprise women with exactly what they need, giving them confidence. they can follow up and make sure you received your purchase, that its indeed the perfect fit and that you are Did not receive it. Consulting with our department in charge, we agree to make an exception in this case and accept the item. As the majority of this company's products are considered panties, then this Hassle free return policy is to say the least incorrect. In regards to this case, we inform you that we have provide it the picture we have for the garment in the state it was returned to us; we do not dirty our own products, our department in charge always reject items that arrived in bad conditions due to hygiene purposes, when we received the item in a good state we do not hesitate to either process a refund or an exchange according to the customer request. See details. Verify the gift card's value and expiration date, check for customer service contact information, and use a trusted payment method. personal shoppers is made up of four talented women we call, as mentioned before, our Style Confidants. WebContact: Leonisa USA Customer Service; E-mail: wholesale@leonisa.com; Phone: +1 678-736-5768; Fax: +1 678-387-5366; Direction: 5240 Langford Park Dr, Suite B Norcross, We are so sorry that your experience was not as expected. It is very easy to purchase the wrong size. They can give you advice, but also make you a bit more adventurous and try a Hi Valentina. Slimmer legs in seconds! I while I was on the website I requested the discount and when I got to checkout it made the deduction of 25 percent but then re-added it when it came to payment and I had no way to make any changes or cancel the order. I waited almost 2 weeks to be refunded once they received the item back. First Order ************ purchased April 2nd two items (two compression garments size XL and XXL) XL I kept, XXL is what they are saying is dirty this must havehappened in their warehouse. Once an order is placed, the warehouse team immediately begins working on it when they come in to work. Click here to get notifications about new complaints of Leonisa. Our 100% satisfaction guaranteed policy ensures that any product you purchase through Leonisa meets the So what exactly do Leonisas personal shoppers do to help you? Whether its for prom, a wedding, or a party, every woman wants to look their absolute best. It softly compresses from the waist down to the outside of the thighs, but we left it out of the butt (to prevent flattening) and the mid-calf (to prevent the fabric from digging into your skin). We apologize for the inconvenience this situation has caused. personal shoppers, schedule an Glad you asked! You might have heard of the term personal shopper once or twice. Leonisa customer service contacts. I ordered 14 days ago. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Companies can ask for reviews via automatic invitations. Friendly Communication They said they had no supervisors and provided me with a generic company email address? The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers. At last have found a bras that actually fits the larger breast.Its well made and I wish Id known about the brand earlier. Webpayment cards processed through e-commerce platforms belonging to www.leonisa.com appeared to have been accessed or acquired without authorization between July 13, 2022 secure the online store and associated customer information. I'm always a satisfied customer. We will contact you immediately to find the best resolution for you. Slimmer legs in seconds while compressing thights and flattening the tummy! To get in touch with us, you can choose one of the following ways: the customer service number is correct! The post office sent it back to you. Whether you plan on having breast surgery, liposuction, a tummy tuck or an arm lift, we can help you find I am asking that The Better Business Bureau stay involved until Business send return label and gives me a full refund. We are so sorry that the products did not meet your expectations. slacks or top. Ordered on 12/12 and still not here!
Leonisa Reviews | Read Customer Service Reviews of On occasion, manufacturers may modify their items and update their labels. We shape our brand and company projects in a responsible and sustainable way. feeling utterly pampered and confident in their purchase. It was the same product I purchased online. English. More best-selling Offer is valid from June 5th through June 12th, 2023 at 11:59 PM EST for purchases made on and www.leonisa.com/ only. This high-waisted capri shaper softly (but effectively!) answer any questions you have for us! When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. It's odd that your package is taking so long; it definitely should have arrived by now. Its true. Hello Miss Temily!! Thank you for your feedback! This will surely increase the credibility of your complaint. Here are 8 tips for writing great reviews. Susana Posada Some personal shoppers are wise enough to determine this in your personality and a single ensemble youre stylist and personal shopper might surprise you and make you feel sexier and more confident than ever. Companies can ask for reviews via automatic invitations. I sent the NEW itemfrom the 2nd order back andjust got my refund yesterday May 4, 2022 AFTER filing my BBB complaint. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
Leonisa Customer Service Representative Job in Norcross, GA Offer is subject to change due to returns, cancellations and exchanges, and does not apply to previous purchases. Helpful (0) Not helpful (0) Report. Hello Kathleen! it werent for BBB that I would be out my money. Most importantly, it's designed for a perfect fit. Good quality exactly as advertised thought they would be a wee bit more shaping but I might just be delusional cuz I am fat so I dont know why I thought I was gonna look like a I had surgery in these leggings but other than that good product. While she prefers shades of white, black and nude color tones, According to our department in charge, we inform her that we have returned the garment to her home address because the item was not in good condition; we explained her of our return policies. to have to return it because it simply didnt fit or the color just wasnt what you envisioned? make you feel amazing in your own skin. WebContact Us Wed love to answer questions about your purchase or help with your order. And more to the point, what can they do for your fashion tastes and style? Hello Antia! So whether you want a comfortable and supportive maternity garment to support your baby bump or wish to recover Honest review. black underwear. Find out how we combat fake reviews. physical store. I had a terrible experience with them when I returned the bras, you have to wait for your money for so long that you end up begging them to have your money reimbursed. the perfect bra style, shape and size to find the ideal fit. People can often get in a The legs rolled up every time I sat down. Our ultimate goal is to lift you up and make you feel confident, courageous and Thank you for your feedback. I should wait. I can find those panties for 5, and the 50 dollar pantie short not exact of the really order . If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. I have purchased MANY items from them over there years and never had a problem until NOW.
Once you choose to speak to one of Leonisas personal shoppers, simply schedule an Holds everything in and up where it's supposed to be. I purchased the Truly undetectable sheer shaper short. CLASSIC PANTY - It offers full coverage in the front, back, and sides.If you're looking for the highest coverage possible, this panty was made for you! My 2nd returned item arrived back at their location on 4-22-22. it will take 14 days from that date return my money. This one is fantastic. Prompt delivery product Looks like picture Appears well made fits good Appears to make me look slimmer Wish the fly was designed better tough to get to if you in a rush if you know what I mean. Hello Angelina! They are comfortable, too, and enhance good posture. Verification can help ensure real people write reviews about real companies. The agent sent me a link for a **** label. Find the Type of Shapewear that's Perfect for You. CONTENTS Written and Fact-Checked I asked several times to speak to someone else that could expedite it since I'm having surgery and was in need of the garment ASAP. I am not feeling like a loyal customer, I Have referred so many friends to this business because of the product. It's made with our unique fabric of our fajas colombianas reductoras y moldeadoras. I am writing because I am FURIOUS. The girdles are of very good quality. We recommend that you do not rely solely on the information presented. But, with a little trust and expert advice, a As a result, only 0% of 2 complaints are resolved.
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They are just as comfy. particular style of cut or color that you may never have considered. In regards to this case, we inform you that we did not refund her the money because the product arrived at our warehouse dirty; we have established on our website the conditions for exchanges or refunds in our products; which one of them is the item must be in perfect conditions, unworn, if the issue is quality the item needs to be clean; unfortunately, the product did not meet our requirements. I am now reaching out for help to get this refund. Complaint: 17112237I am rejecting this response because: From: *********************************** <***********************************> Sent: Sunday, May 8, 2022 11:04 AM To: Complaints <*********************************************> Subject: Complaint 17112237. Once you try us, you wont ever go back! body shapes, knowing exactly what styles and cuts of garments will look best on you. And very comfortable and flattering underneath my clothes. help you find the perfect size or style, but will understand how to coordinate it with the right skirt, dress, Today 4-26-22 I received a compression garment and called Leonisa company. We use dedicated people and clever technology to safeguard our platform. Few weeks later I received another package and when I opened it I discovered that they shipped me the wrong items again! Maybe ordering another one! Very durable. importantly, we want you to feel amazing in your new garments. If the issue was my fault I would understand but it wasnt. I had to return them and am waiting for my refund. WHY???? They also cause me to have the most mayor muffin top around my mid section. It covers the under arm flab better than any bra Ive ever worn! personal shopper can help you create a more slimming silhouette. Replies to negative reviews in < 24 hours. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. We want you to leave our free consultation feeling happy with the choices you have made. If you don't love it, send it back! Receive15% OFFon your first purchase. Will definitely get another one soon. I would like for them to settle this before seeking legal advise. Hello, Easy to choose the bathing suit because you give all the information of size and materials. Tight all the way around but breathable. unbelievable. Whether you already run in marathons or are just starting out on your fitness journey, a personal shopper can help to give good advice to shoppers. Outstanding customer Complaint Department Numbers and Emails. BBB, please share this to the public so they can make an informed decision if they would like to risk doing business with this merchant. . time. I genuinely believe ifit werent for BBB that I would be out my money. Anyone can write a Trustpilot review. I reached out to leonisa about the issue and they gave me a case number and said someone will call me. Luz Maria Gomez Shes - FREE shipping on orders for $40 or more. Personal shoppers must even understand which colors complement specific skin tones and hair colors, The above item details were provided by the Target Plus Partner. Most of the time, we choose panties that are stylish but might not be the best fit
Wholesale Distribution | Leonisa United States We found clear and detailed contact information for Leonisa. Not the shaper shorts as I wore them for the day. Well, the small cups were not an option, so I had to go with the 34B which was too big. The shorts said they were medium compression but I couldn't get them over my thighs and I'm usually a size 12 in pants. We have answered your emails informing you that your case is being evaluated for our department in charge. It's absolutely the best and most well made garment I have ever worn and was the best choice for my post surgery recovery. Your satisfaction is important to us. I have a problem with this company's return policy. Alejandra Hinestroza Most of all, when it comes to fashion, she wants to feel comfortable and sexy all at once, all the We have over 65 years of experience creating high-tech innerwear that offers comfort, shape, durability, and built-in confidence. different ways our Style Confidants can assist you. Never buying from them ever again! Idid speak with Leonisa, AFTER I filed myORIGINAL complaint with the B*****BusinessBureau. According to your FedEx tracking number, the package requires a signature. I ordered two bras for my recovery after breast reduction surgery. We use dedicated people and clever technology to safeguard our platform. At Leonisa, we also understand that women experience shifts in their body image, which can leave them feeling We shape our brand and company projects in a responsible and sustainable way. This super comfy fabric has targeted compression for a perfect shape: it softly compresses from the waist down to the outside of the thighs, but we left it out of the butt (to prevent flattening) and the mid-calf (to prevent the fabric from digging into your skin). it did not take them 14 days to collect my money. However, you can call FedEx and ask them to hold the package for you at their office until you are back from vacation. Discuss the issues you have had with Leonisa and work with their customer service team to find a resolution. Hailing from Latin America, the brand is dedicated to helping women feel confident from the inside out. LOVE FOR THE SOUL - Balancing mind and body through co-creation, spreading awareness, sponsoring events to fight breast cancer & campaigning for self-love. Measurements were. At Leonisa, our team of guide you to find the best activewear for women.
Choose Your Country: I have been calling this company about this ***** for the last 2 months. Shop sophisticated lingerie, underwear, shapewear, bras, and panties for women, swimwear and men's underwear. I informed them this probably happened in their warehouse because I NEVER wore the garment and sent it in perfect condition. This advice could be anythingfrom finding the Several positive reviews for Leonisa have been found on various review sites. your body as closely as a doctor, a personal shopper will respect your personal boundaries and make you feel at Includes items that are On Sale. Leonisa.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats. You can seeby the inside of the garment,the item was NEVER worn; and still had ALL tags attached.
A few years ago I purchased a garment, though meant for pregnant women, I used it an outstanding hernia. One 4-11-22 I ordered a new one XL order ********, because I was recovering from surgery and would not get a replacement in TIME. compresses from your waist down to your mid-calf. Other shoppers need to be made aware of how this merchant conducts business. Check out what 1,006 people have written so far, and share your own experience. We will be forwarding your feedback to our merchandising team in order to look into how we can improve our sizing and this bra in particular. Offer is valid from June 1st through June 18th, 2023 at 11:59 PM EST for purchases made on and www.leonisa.com/pages/leo/ only. I was told it was refunded because it was better for you, not better for me. I reached out to the company and they resent a new item. WebDo you agree with Leonisa's 4-star rating? We have contacted you internally for more information. And I'll make sure to spread the words to my friends and family. Shipping to the United States and territories including Puerto Rico, Hawaii, Alaska, and Guam. This offer can't be used with other offers or discounts in the same order. that when women practice self-love, they look that much more beautiful. You dont make promises or statements that arent true. WebLeonisa Customer Service. One of the best ways a personal shopper can assist is by saving you valuable time. Leonisa as a website that uses an external review system. They have a small print return policy and indeed in the very last sentence they mention that panties, even those which can be worn above underwear, are not returnable. Only one coupon per order. DAILY USE - This panty is ideal for every day, providing comfort and freshness all day long. Hours Whatsapp, chat online and calls: 9:00am - 7:00pm EST - Saturday: 9:00am - 2:00pm EST. Offer is valid from June 1st through June 18th, 2023 at 11:59 PM EST for purchases made on and www.leonisa.com/pages/leo/ only. Your satisfaction is very important to us. We even offer advice and a compassionate They toldme toopen the package AFTER I spoke with a supervisor. We also ensure all reviews are published without moderation. Adult content may be available on leonisa.com. Hi Kathy! This is the only one that has satisfied me that is why i ordered again. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Leonisa, Leonisa earns 91% level of Trustworthiness. Before they even begin the process of finding you Get 20% OFF all Leo items. Thank you for your feedback. moisture-wicking workout leggings, flexible yoga leggings and sports bras to support your best gals, we can have would I send them back a dirty garment? Nobody replies via chat. I would recommend. that underwear speaks for us, representing each womans essence and giving them complete confidence. hairstylesanything that will elevate your look! the item was NEVER worn; and still had ALL tags attached. Just one out of several orders with them now they need a signature. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. I have ordered several products from this company since 2014 (8 years) and have never had a problem util NOW. Discover what a personal shopper can do for you and your wardrobe. Use coupon SWIM at checkout to receive the discount. En fajas y lencera, somos lderes de calidad y diseo. The one condition we have is that the product must be clean without stains. Definitely not for me. We apologize as well for any inconvenience experienced with the item. We will continue working on improving our procedures and response times. Please give us a new opportunity to do it better. We know that choosing the right underwear is not always an easy task, and (This Garment looks like it was dragged across the floor or mangled in some way); how could that have happened in such a short period of TIME with the tags STILL attached? The shop is very complete, and the shipping very fast. . The material is top quality and lasts a very long time. We also ensure all reviews are published without moderation.
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